At Nayce, we are committed to ensuring that your products arrive at your doorstep safely and promptly. Here’s everything you need to know about our shipping process:
1. Shipping Carriers
We proudly partner with some of the most reliable shipping carriers to deliver your order. Depending on the delivery location and the size of your order, we may use USPS, UPS, or DHL to ship your products.
2. Shipping Rates
Shipping rates vary based on destination and the weight of the package. The total shipping cost will be displayed at checkout before you finalize your purchase.
3. Processing Time
Orders are typically processed within 1-3 business days. Please note that processing time does not include weekends or holidays.
4. Delivery Time
Delivery times vary based on the shipping method selected and the destination. Once your order has been shipped, you will receive an email with estimated delivery times.
5. Tracking Your Order
You can track your order at any time through your order form on our website. We will also send you an email with the tracking number and a link to the carrier’s tracking page once your order has been shipped.
6. International Shipping
Please note that international shipments may be subject to additional customs fees or import taxes. Nayce is not responsible for any additional charges incurred during international shipping.
7. Changes to Your Order
If you need to make any changes to your shipping address or order details, please contact our customer service team as soon as possible. We cannot guarantee changes once the order has been processed for shipping.
8. Damaged or Lost Orders
If your order arrives damaged, or if you have not received your order within the expected timeframe, please contact us immediately. We will work with you to resolve the issue as quickly as possible.